FAQs

What currency are the prices displayed in on the site? All prices are listed in USD.

When will my order ship? We strive to ship orders as quickly as possible, but please allow 4-7 days for production before your order ships. Shipping times average 15-21 days, and tracking numbers will be updated 3-5 days after your order is shipped. If you don't receive a tracking number after 7 business days, please email us at contactus@buysafesonline.co.uk.

Can I return my order? We offer a 100% money-back guarantee for defective or damaged products. You have 30 days to return the product for a full refund, but you must ship it back at your expense. Please include your name and order number on the returned parcel. If your package is en route, you must wait until it arrives before returning it for a refund.

Can I cancel my order? You can cancel your order penalty-free as long as it hasn't shipped. If it has already been shipped, use our easy return system for a full refund.

What should I do if I entered the wrong address? If you entered the wrong address, reply to your order confirmation email and confirm the correct address. If you realize the mistake after 24 hours, email us at contactus@buysafesonline.co.uk  to change the address.

How long does shipping take? Shipping times vary depending on your location, but the average shipping time is 15-25 business days.

Have more questions? Please email us at contactus@buysafesonline.co.uk, including your order number and a clear explanation of your problem, and we will be happy to help you. Please note that we receive a high volume of emails, so providing all necessary information will ensure a prompt response.